What to do with canceled flights due to COVID19?

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Piso Fare Promo: The three major airlines of the country namely Philippine Airlines, Cebu Pacific and AirAsia have released their official press to all their passengers who have booked tickets for their flights that are affected by cancellations due to COVID-19. Since the government of the Philippines has imposed travel bans and restrictions to both domestic and international flights to contain the  spread of the novel corona virus, the airlines have to adhere to the mandate of the authorities.

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Here is what you will do if your flight is canceled due to COVID-19.


The flag carrier has still ongoing international flights but with restrictions to some specific countries. For their domestic routes, ALL flights are canceled until April 12 or for the entire duration of the enhanced community quarantine imposed in LUZON.

Passengers with affected flights have the following options:

Rebook their flights without rebooking charges
Refund the full amount without charges
Reroute the ticket on the same fare class (fare difference apply)
Due to strict social distancing measures, passengers are encouraged to defer making any requests for rebooking until after April 12, PAL said.

Contact the airline's hotline (632) 88558888 or email address wecare@pal.com.ph


As the country's largest carrier, it has announced that all flights both international and domestic routes has been suspended until April 14 in compliance with the government's decision to put the entire LUZON into an enhanced community quarantine.

Affected passengers can avail of the following options:

Rebooking with waived fare difference and change fees
Transfer of the ticket value to a travel fund
Full refund
Those traveling from April 15 to April 30 who no longer wish to push through with their flights can avail of rebooking free of charge or a full travel fund transfer with an extended validity of 180 days, the airline said.

Passenger related concerns can be sent through the CEBRequest page or through its Manage Booking portal of their website.


Another award winning airline has also suspended all their domestic and international flights in both NAIA and Clark International Airport until April 14, 2020.

Provisions available for affected passengers:

One-time flight change to a new travel date on the same route within 90 calendar days without additional charges
Retain the value of the ticket to a credit account for future use
Full refund

For inquiries, visit support.airasia.com and speak to AVA 24/7 assistance or call the emergency hotline at (02) 8722 2742, AirAsia said.

Hope everyone especially those who have advance ticket bookings with these airlines to call their respective hotlines for the options to rebook their flights or have it refunded.

Collated and reposted by Piso Promo Fares 2020

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